SHIPPING AND ORDER INFORMATION

ORDERS

Our orders are now fulfilled by a third party so they process is automated, so we cannot MAKE CHANGES to orders!!

THERE will be mistakes! We can’t guarantee that all orders will be flawless, however, if you received the wrong order, it will be corrected ASAP!

Please make sure you complete the order with the correct address and the correct product color, size, etc that you desire!! 

SHIPPING

ALL ITEMS TAKE UP TO 15 BUSINESS days to PROCESS. SHIPPING TIME is extra. We recommend waiting up to 7 BUSINESS DAYS after the item HAS SHIPPED before you contact us about not receiving the item.

We are in holiday processing now so orders may take more time.

Orders may be split across multiple shipments, and items ordered together may not be shipped out on the same day. 

TRACKING

ALLOW UP TO 48 HOURS TO UPDATE  TO SHOW TRACKING STATUS AFTER ITEM HAS SHIPPED! TRACKING NUMBERS! ALOT OF TIMES, USPS PICKS UP THE PACKAGES FROM THE WAREHOUSE, BUT DOESN'T UPDATE IMMEDIATELY. ONCE THE PACKAGE IS PICKED UP, WE ARE NOT LIABLE FOR DELAYS IN UPDATING THE TRACKING. 

USPS/UPS

ITEMS DELIVERED, BUT NOT!!

Recently, there has been a lot of problems with USPS showing delivery, but the packages are nowhere to be found. In most cases, the packages show up after a few days!

  • When a package is lost in transit, you must wait a minimum of 21 days after the mailing date before you make the claim. If an item arrives at the buyer’s door damaged, you may make a claim with the post office immediately.
  •  If a package is returned to Pardon My Fro due to an incorrect shipping address provided by a customer, the customer will be responsible for the return shipping cost as well as the redelivery cost. Pardon My Fro is not responsible for packages delivered incorrectly or lost due to incorrect shipping information provided by a customer.
  • Lost or Stolen Packages - Pardon My Fro is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, Pardon My Fro will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate.
  • Please note, Pardon My Fro shall not be held liable for any interruption of shipping/delivery service (domestic and international) due to causes beyond its control, including, but not limited to, the following: incorrect or missing address information, the unavailability or refusal of a person to accept delivery of the shipment, customs, disruptions in air or ground transportation networks and national disasters, etc.

RETURNS/EXCHANGES

Returns/Exchanges are only accepted in the case of damaged goods. If you have received your purchase and it is damaged, please email contact@pardonmyfro.com within 7 days of receipt.